Online Shop Terms & Conditions

I gladly accept returns and exchanges

  • Contact me within: 14 days of delivery

  • Ship items back within: 30 days of delivery

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Unless they arrive damaged or defective, I can't accept returns for custom or personalised orders. You will be asked to approve or request edits to the art work before it’s taken to the printer. Once approved, the project is considered complete and no further edits can be made.

Payment

Prices on this site are in Australian dollars. International customers can check the price in their currency at xe.com (there may be a slight variance depending on your bank and when the payment leaves your account)

Payments made on this website are fully secure. There are no hidden fees. The lock icon that you see at the top of the page (to the left of the url) indicates that web pages are secure and your payment details are private. This goes for all websites so please be careful sharing personal information online where there is no lock icon or the lock icon is broken.

We accept local and International orders and the following payment methods:

  • Paypal

  • Visa

  • Mastercard

  • Amex

  • Apple Pay

  • JCB

  • Discover Network

  • Diners Club

If you’d prefer to make a direct deposit to my Australian bank account, please feel free to contact me


Privacy

I respect and protect the privacy of my customers and clients. Your details will never be shared with third parties. This website, like most websites, uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.


Copyright

Custom and commissioned portraits

Advise in advance if you plan to use your custom drawing for commercial or promotional purposes. A commercial license contract and fee will be arranged to allow you rights to use the drawing for profit and/or promotional purposes.

All custom portrait prices listed on this website are for personal use only. If you purchase a portrait for personal use, do not reproduce without permission. The digital copy I email you can be used as a social media avatar for your personal social media pages but cannot be used on a business social media page or website.


ART WORK

Copyright © 2016-2018 Natalie Ex. All Rights Reserved

All art on Natalie Ex’s website (www.natalieex.com), Facebook (www.facebook.com/natalieexillustration) and Instagram (www.instagram.com/natalieex) is created by Natalie Ex and belongs to Natalie Ex unless stated otherwise.

Do not reproduce without permission. If sharing a Natalie Ex creation online, please credit Natalie Ex. If sharing on social media please tag Natalie Ex on Instagram (@natalie_ex) or Facebook (www.facebook.com/natalieexillustration)

TATOO ART

Do not get a tattoo of a Natalie Ex creation without permission. Tattoo Artists - do not tattoo a Natalie Ex creation or re-create without permission. If you’d like to get one of my drawings as a tattoo, please contact me. You can purchase the right to use my creation for a tattoo from $50AUD. Both the recipient of the Tattoo and Tattoo Artist must credit and tag Natalie Ex when sharing a photo of the tattoo online.